Laser warranty/replacement parts

[justasec]

Last year I bought a laserlipo bcs machine, 30K worth!. I was told it came with a 1 year manufacturers warranty. The machine can be viewed on their site www.laserlipo-bcs.com. It would now appear that is questionable, one of the leads with an enhancement probe attached which is fibre optic seems to be faulty as the laser is intermittent unless I fix it in place with an elastic band. The distributor tells me that I need to pay for repair or a replacement lead. Is this right? Alternativly it needs to be sent back to Korea where the machine is manufatured, which takes approx 6 - 8 weeks, and I would be without it working. I also recently found the very same machine on sale for 12.5k.

[factor-fiction]

Is it within the 12 month warranty period?
Are leads covered by the warranty?

[justasec]

Yes it is still within the warranty until May. There is a service contract available....�1600 + vat or �2500 + vat....neither covered the probes and leads though. More of a rip off I think. Trading Standards have advised writing to them for repair/replacement.

[Markandshez]

You entered into a contract when you bought the product and the warranty was no doubt given to you at the time. As a business you don't have the same level of protection a member of the public has but you have some.

If the probes and leads are expressly not covered then you pay for the repairs - simple as that.

The fact that they are now cheaper is irrelevant - you paid what you paid

[justasec]

Thanks form your answers.......have found that there is a new UK distributor now, the people I bought from aren't distributors anymore. They new company are much more helpful than the people I bought it from. They have now ordered me replacement parts free of charge. Panic over!