PAYPAL - ineligible for PayPal Buyer Protection

[Mr-H]

I bought a service online (as opposed to a 'product') and paid for it using PayPal. On receipt I was unhappy with my purchase, and asked PayPal to investigate etc, using their Resoluton Centre. They came back saying 'After careful consideration, we're unable to decide this claim in your favour at this time.The item violates the PayPal Acceptable Use Policy. It's ineligible for PayPal Buyer Protection.' What does this mean? What is their 'Acceptable Use Policy'?Does it suggest that PayPal is not as good for the consumer as they would have us believe? Because I paid for this service in 2 parts, neither individual cost being in excess of £100, the credit card people won't want to know either. In the end, have I simply lost out?

[keith72]

Hello Mr H, hope your well?

I am under a similar situation ive paid for a Computer chair from a website which is a scamming site (Can i post it on here to expose the?) he took payment from me a week ago told me before i paid it would take just two days delivery & its not here? ive been emailing him & before i paid he would always reply, again as soon as ive paid i got the cold shoulder, he is UK based in Preston & has been using Gumtree to place adverts ive been in touch with them & they have confirmed he is a scammer! which gets me back to your issue, ive been in touch with PP they have told me on the phone the money has been put aside its not in his PP nor mine its left floating so ive asked them what if he tells them he sent it where would i stand & they told me then it would be basically be a case of its "Upto PP to decide"..? i feel like you that they are NOT living upto their contractual agreement in that they are more one sided & just like Ebay support the less hassle approach rather then grilling them who are scammers or not playing the game! sorry i cant at this time offer any help directly with your issue i just wanted to let you know your not on your own here Mr H & i feel very sorry for you!! GL with it and let me know what the outcome is pls!
Best Wishes
Keith