I go on a Post Office website and there are always Post Office staff on there moaning about Post Offices like the one you went in. These are the ones that make the rest of us look bad. Grrr. Still, at least you could see the funny side. I work in a village Post Office, and if we know about these things then all other Post Offices should. I think I said in my original answer that I had closed my own NS and I account and opened a Post Office Reward Saver account (I'm saving for a holiday in either Canada or the States, so I don't want easy access - I'd only dip in!), so I can assure you that both that account and the Easy Access savings accounts do exist! I hope you get sorted soon.