ChatterBank1 min ago
Amazon: Still At It!
25 Answers
Checking my bank yesterday I found a Debit of £79.00 paid to Amazon Prime.
Now, although I do purchase through Amazon, I have never applied for or ticked any box for Amazon Prime.
That anyone could just take money from my Bank Account without any notification or reason I regard with alarm.
I asked my Granddaughter (like you do) what she thought and her reply was that Amazon do this all the time and her friend was also hit for £79 just before Christmas and was only aware of it when her bank account was emptied!
Interesting, when I contacted Amazon the response was so quick and efficient and my account was credited immediately; minimum questions, no explanations, just send the money back, fast!
I wonder how many people failed to check their bank account over Christmas and how many £79.00s disappeared into the Amazon???
Now, although I do purchase through Amazon, I have never applied for or ticked any box for Amazon Prime.
That anyone could just take money from my Bank Account without any notification or reason I regard with alarm.
I asked my Granddaughter (like you do) what she thought and her reply was that Amazon do this all the time and her friend was also hit for £79 just before Christmas and was only aware of it when her bank account was emptied!
Interesting, when I contacted Amazon the response was so quick and efficient and my account was credited immediately; minimum questions, no explanations, just send the money back, fast!
I wonder how many people failed to check their bank account over Christmas and how many £79.00s disappeared into the Amazon???
Answers
You ticked the 'Free next day delivery' box but (like thousands of others) failed to notice that it's tied to a free trial of Amazon Prime (with payment for the service automaticall y being taken if you fail to cancel the trial).
12:17 Fri 06th Jan 2017
Ah yes Buenchico, "Failed to notice" and "fail to cancel" being the significant issue. When I signed off the order payment there was no mention of a commitment to £79 and it's a great money spinner for amazon taking cash from customers who "failed to notice" and undoubtedly, in many cases, fail to notice the debit on their Christmas bank statement.
I still believe that it was purposely obscure in the same way that many companies use the small print in agreements....do you always read yours?
I still believe that it was purposely obscure in the same way that many companies use the small print in agreements....do you always read yours?
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hc4361
You misunderstand. I was considering the free trial but didn't sign up. Then they confirmed I had bought a 1 year subscription, which I hadn't.
I have been using Amazon for 15 years, and have bought thousands of items, so I am not a novice. In November I was buying an item for £6. At checkout Amazon flashed up that if I spent another £4 that the delivery was free. So I changed the quantity to 2 and got free delivery. It seemed to be that which activated my purchase of a Prime 1 year subscription. I had no idea that I was signing up to Prime, so I consider it was trickery.
You misunderstand. I was considering the free trial but didn't sign up. Then they confirmed I had bought a 1 year subscription, which I hadn't.
I have been using Amazon for 15 years, and have bought thousands of items, so I am not a novice. In November I was buying an item for £6. At checkout Amazon flashed up that if I spent another £4 that the delivery was free. So I changed the quantity to 2 and got free delivery. It seemed to be that which activated my purchase of a Prime 1 year subscription. I had no idea that I was signing up to Prime, so I consider it was trickery.
But you got your email straight away and was able to cancel, so all was well.
Prime members also see 'Your Prime' next to 'Your Account' across the top of the Amazon website so they don't try to hide it.
I've had the same offer when ordering goods and it is clear that I would be signing up to Prime at a fee of £79
Prime members also see 'Your Prime' next to 'Your Account' across the top of the Amazon website so they don't try to hide it.
I've had the same offer when ordering goods and it is clear that I would be signing up to Prime at a fee of £79
// But you got your email straight away and was able to cancel, so all was well. //
I was able to stop them before they stole my money, so all was not well.
It was certainly not clear I was signing up to £79 Prime when I took their generous offer to not charge me £2.50 for delivery.
// Prime members also see 'Your Prime' next to 'Your Account' across the top of the Amazon website so they don't try to hide it. //
I have been a Prime Member in the past, so I know how it works. I did not want to be a Prime Member this time, so I was tricked into signing up.
// I've had the same offer when ordering goods and it is clear that I would be signing up to Prime at a fee of £79 //
Well it wasn't clear to this long time Amazon customer. The first I knew of it was the email that they were deducting £79 from my account.
I was able to stop them before they stole my money, so all was not well.
It was certainly not clear I was signing up to £79 Prime when I took their generous offer to not charge me £2.50 for delivery.
// Prime members also see 'Your Prime' next to 'Your Account' across the top of the Amazon website so they don't try to hide it. //
I have been a Prime Member in the past, so I know how it works. I did not want to be a Prime Member this time, so I was tricked into signing up.
// I've had the same offer when ordering goods and it is clear that I would be signing up to Prime at a fee of £79 //
Well it wasn't clear to this long time Amazon customer. The first I knew of it was the email that they were deducting £79 from my account.