Refunds On Line Shopping

[emmie]

does anyone know why it takes so long to get refunds from say an item one bought, i mean when you buy goods on line the money is taken out instantly.. im due refunds from several outlets one has a policy of taking 7 days to refund your money. this seems absurd.

[Buenchico]

Nothing changes, Emmie. It's always been like that. Firms love to take your money but they're not too keen to pay it back.

About thirty years ago, I moved from Sheffield to Suffolk. Some time later, I made the mistake of actually waiting for the red electricity bill, before then paying up immediately, two quarters in succession. I got a very nasty letter from Eastern Electricity (as it was in those days), telling me that if had the temerity to wait for a red bill again, they'd take immediate court action to get their money from me. In the same post I had a cheque from the Yorkshire Electricity Board, refunding an overpayment on my old Sheffield account, which had taken them just under two years to process!

As I say, nothing ever changes where money is concerned ;-)

[emmie]

i also haven't had a refund from M&S and Matalan, totalling about 80 quid.

[emmie]

what's worse is that Matalan have shut their phone lines down according to their web site because of volume of calls, can't believe that i must say

[furrypusscat]

Retailers first have to check that the item is in good condition, unused and re-sellable only then will they process a refund. I believe what they say is that the refund will take up to 5 days to show on your credit card statement.
If I was still owed money after that period, I would be following it up by a phone call followed by a letter and keeping copies of any correspondence.

[MartinMillar]

It’s also how long your bank takes to process the refund

[youngmafbog]

I've not suffered that problem. Couple of days at most which is fair enough.

[emmie]

Matalan replied, but they say its takes them up to 72 hours to e mail you back, and M&S don't know, i took the items to the store, so the refund should come quite quickly really.

[barry1010]

Are you checking the right accounts, emmie? The refunds will be to the account you used to pay for the items. For the items returned to store the refunds should be very quick.

[MartinMillar]

Matalan may take 72 hours but your bank can take up to 5 days to process the payment

[ubasses]

Normally M&S refund you immediately for returns in store and it shows next day. Returning by post/courier has taken up to 10 days, they e-mail as soon as they refund.