I claimed back 6 years of charges from the royal bank of scotland earlier this year and got every penny back within 4 weeks, but since then things have been slowere, i claimed late payment charges on my dorothy perkins store card and they came last week, only �50, got part of the cancelation fee back from my old mortgage too, the last one i had for 2 years and the one i had for 17 years, that was good, my son has had a few quid back from barclaycard for late payments, it is busier now than it was, so it takles longer, don't be put off by a first refusal or poor offer, reply and hold out for the lot.