bank charges

[straughton]

im in the process of reclaiming my bank charges....do i send the letter asking for my money back to my new local branch (the bank i have subsequently moved near to) or my original branch (which is the branch where my account is held)? many thanks

[NJOK]

It doesn't really make any difference because they'll pass it onto their customer service department in Leeds. But I'd send it to the account holding branch.

[chazza]

Send it to the branch you are will now, this is what we did and it was all resolved by the manager of this branch, in person

[seatrout]

Having recently had my bank charges refunded and aggravated damages I would write to the customer services as NJOK says - it will end up there anyway and they will probably reply saying the need six weeks to reply - this is the time allowed by the banking ombudsman.

I would strongly advise that you open an account elsewhere. Banks can get very vindictive - I had all my accounts frozen while they investigated my case even though the accounts were in credit and this was over �150 charges.

I now bank with someone else!