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No best answer has yet been selected by Shaggymon. Once a best answer has been selected, it will be shown here.
For more on marking an answer as the "Best Answer", please visit our FAQ.Yes, they can do this. You will find the same thing with just about every organisation which may be in some way involved in a financial transaction, so not just banks but accountants, solcitors and even some estate agents.
Without getting too technical, it is to do with regulations to prevent money laundering. If the organisation does not verify your identity and you commit such a crime, the person who you have dealt with there could be jailed - this has already happened to at least two solicitors.
Sorry, but you have no option but to prove that you are who you say you are if you want to keep dealing with them.
This is a legal requirement in the UK now to prevent mainly money laundering. If the company in question proceeds without taking these precautions it could be prosecuted and lose it's licence to operate.
It does seem to be a bit over the top but since the sophistication of fraudsters is often ahead of current controls, these laborious measures will stay in place until smarter fraud and money laundering protection methods are defined, designed and accepted at government and parliamentary level.
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