Repair under Guarantee

[livingstone1]

Does anyone know for certain what the situation is re: 12 mth manufacturers warranty. A friends cleaner broke down at about 11 mths old, having been used correctly at all times. It was taken back to the shop where purchased (with receipt), where the manager was adamant that we take the machine back home and call the manufacturer, who would 'Probably arrange a home visit' ..... Maufacturer said, No... it has to go back to the shop. This time manager reluctantly takes it in saying he'll send it to the warehouse to have it looked at, and that he would be in touch. I think he wanted us to feel that he was doing us some kind of favour! If anyone knows for sure what the position is as regards the law, I would be grateful for your reply. Many thanks.

[Loosehead]

The Guarantee is with the Manufacturer, they in turn have probably got some sort of arrangement with the retailer to handle complaints but ultimately your quibble is with the manufacturer.

[twiglet4frog]

i think retailers are liable for 30 days unless they give notice of longer, then after 30 days it is up to the manufacturer. All items i believe have to be guarenteed to work in stisfactory working condition for 12 months, if not then u are entitled to a repair or a replacement for the faulty goods. If u have the replacement then the replacement is only guarenteed by the manufacturer for the remainder of the previous machines warranty, so in your 11 month case if it is replced then the new one will be only have a 1 month guarentee on it.

[Loosehead]

Not true about the new guarantee. I once had a TV replaced after 6 months and I specifically asked about the new TV and It was a totally new Guarantee, ie as If I bought it then. You should get a new hoover and a new guarantee.

[twiglet4frog]

thing is tho, everyone could break there machines at 11 months and claim a ne machine with a full year guarentee again!! thats why when they replace it they give u the same guarentee as it stops u claiming a new one over and over again at the 11 month period and also means that u havent paid for a new guarentee. u are guarenteed a machine to last 12 months from when u buy it. the replacement just carries on the guarentee from the receipt. not starts afresh because u havent bought the new machine, only having it replaced. Also to prove it is less than a year old u might have to produce the till receipt. the replacement wont have a new till receipt.

If u get a new guarentee then the manufacture was very generous

[livingstone1]

Well thank-you both, for nowt really. But, I did ask only for answers that were definate. What someone thinks is the case isn't much use!! However, got the right answer from Trading Standards, who told me that the contract is between the buyer and the seller, and that in this instance the shop was most definately in the wrong to refuse to handle it, and will ultimately be the ones dealing with the manufacturers, either for the cost of the repair or a replacement model.

[kempie]

If you wanted a definitive answer about law why did you not look on the website of the those who define the law.

http://www.dti.gov.uk/ccp/topics1/facts/salegoodsact.htm

[Oneeyedvic]

Sorry, but you will never find a 'definitive' on the law - laws are written to be vague so that solictors can make lots of money out of arguing interpretations.

Trading Standards are responsible for enforcing the law in your area. Bear in mind that every trading standards though has different interpretations - so what may pass for law in Norfolk may not in Cornwall.

From the information you provided above, I would agree with your local trading standards. However, you neglect to say if you can prove you purchased it 11 months ago, which store you purchased it from as a lot of national stores will have procedures in place for this sort of evantuality.

Some times it would be better to take the issue up with the manufacturer themselves - for example, I purchased a Dyson which went wrong a week after I bought it. If I went back to the store with it, they would then send it off to Dyson, have it repaired and then deliver it back to me. I went to Dyson myslef who sent an engineer round the following week.

If you want a definitive answer, give a full stroy to a solicitor - and pay for their services.

If you want people's thoughts, interpretations and experiences - ask a question on AB.

[Loosehead]

Well thanks for your gratitude, you really don't understand this site do you. You expect us to look up the answer for you do you? When you're too dim to think for yourself.

[twiglet4frog]

what dunce comes to a website to ask peoples opinions when it was so easy to phone trading standards and get the proper answer and then criticises them over it?? Maybe in future we should all only answer if we are fully qualified in full trading standards qualifications?? Muppet!

[livingstone1]

.....Grow up!!

[kempie]

I never realised that "Grow up" meant castigate those who try to help you. I must be but a bairn.

To be honest because of the way you phrased the question, the very first sentence gives the answer. Since you were claiming on the MANUFACTURER'S warranty this is the responsibilty of the MANUFACTURER and no-one else.

There are other methods to seek recourse in the matter, as supplied by ABers, but that is not what you asked for, so perhaps you should show more gratitude for those replies.