How Do I Claim Back Money That Air Headed Cashier Paid Into Wrong Account?

[gordiescotland1]

Hi there
I have to make regular payments to Christians against poverty and I go into a bank that they recommend Llyods TSB however the payment was never received I found my receipt and there is a digit missing on the receipt from what the account number is it is obvious some stupid person who did it and I am now being accused of not making the payment and I want to go in there tomorrow and tear strips of them because my money has gone somewhere in the system it should not have. How can I make a complaint

[Postdog]

And breathe.....

[bednobs]

that's not very christian - accusing you of not making the payment! ever thought you might have written the number wrong?

[EcclesCake]

You go to the bank and say 'I'm sorry an error has occurred, how can we put it right?'

The error is as much yours as the clerk's as you didn't check the receipt before leaving.

Why tear strips off anyone?

[gordiescotland1]

People should do their jobs properly at the time I asked her to confirm it was going to the right account and she obviously could not be bothered. I am despereatly trying to get a job and I am sick of seeing people in jobs simply because they look nice you never see overweight unattractive bank clerks just overmade up unnaturaly slim women

[gordiescotland1]

So where wil the money be now?

[EcclesCake]

How very judgemental and superficial!!!

Did YOU check the receipt before your left the bank???

[sherrardk]

She might have had a degree in banking or something - never judge a book by its cover. Why do you 'have' to make regular payments to Christians against poverty?

[Saki]

I wouldn't employ someone with an attitude like yours!

[gordiescotland1]

It is not my responsibility to check the receipt it is only 1 digit missing and it looked fine and the person did tell me quite incorrectly that this was the right account. Will the bank take responsibility for this or have I lost £22

[gordiescotland1]

Obviously saki im not going to say that at an interview

[bednobs]

oh i see a quick google tells me it's a debt charity - i assumed you were making a charitable donation

[gordiescotland1]

i have to pay £22 a week for them to deal with my creditors and make payments on my behalf

[pixie373]

Well, Lloyds tsb doesn't exist any more, so it's not only the cashier who is air-headed. Just go in and speak to them and see what they can do.

[sherrardk]

I suspect if you want the bank to assist you swiftly and efficiently that you will have to go to the bank and ask nicely, rather than tear strips off them.

[Sipowicz]

The receipt is given to you, who do you expect to check it?

[gordiescotland1]

So somebody somewhere will have a bonus of £22 in their account

[Zeuhl]

If you have a receipt for the payment then it must be somewhere in the system.

Ask them to find it for you.

[gordiescotland1]

Thankyou Zeuhi

[EcclesCake]

Take out the middle man in future and make a BACS transfer. That way only you are responsible for any errors that may occur.

Just go to the bank and talk to them, don't tear a strip off them, you must have left with some form of receipt and it IS your responsibility to check for errors prior to leaving the bank.

It does seem odd that the system accepted an account number one digit short though.......odd, very odd!

[pixie373]

If there aren't enough numbers, it won't match up with an account anyway, so you should be ok. Are you completely sure you gave the right number and double-checked it?