'frauded' Can I Still Get A Refund?

[turquoise]

Hi there,

I ordered an item from Play.com on the 31st Dec and it was supposed to be delivered between 6-7 days. Play.com emailed me on the same evening telling me that my item has been posted by the PlayTrade Seller MaxRam. Then on the 6th Jan I get an email from MaxRam saying that my item will not be delivered until to 17th Jan because they were let down by their supplier & are therefore currently unable to fulfil my order. They apologised and offered me a refund which I would like as I'm not too impressed with their service. The thing is, the credit card that I used to purchase from play.com was 'frauded' (my credit card was used to buy stuff that I didn't buy and I believe they got the details from me using Play.com) and I my credit card provider will be sending me a new one. The credit card that I used to buy from play.com has been destroyed as instructed by my provider. The question is can MaxRam (the PlayTrade seller) still issue me with a refund even though my old credit card will be destroyed and I will be getting a new credit card with a new number?

Please advise.

Thanks in advance.

[sunny-dave]

The refund on the old card should go through - I've had a similar situation (the card was an MBNA mastercard) and the refund was passed through to the new card number.

[turquoise]

Hi sunny-dave, thank you for your reponse :)

Should I wait for my card to arrive before I let them know that I would like a refund? Or can I let them know now, even though I do not have my new card yet?

Thank you! :)

[sunny-dave]

I think they'll probably only refund to the original card anyway - so you may as well do it now.

[Mojo-Jo-Jo]

The refund will automatically go back to your original payment method so you don't need a card.
For heavens' sake, don't give them your new card details if you think they frauded the first.

[turquoise]

Oh thank you very much Dave, really appreciate your help.

I will email them now.

Kind regards :)

[turquoise]

Thanks Mojo! :D