British Gas Energysmart

[Eve]

Hi, has anyone tried this and found it any good?

Just checked my bill online and they are putting my payment up despite my being significantly in credit. Unbelievable!

[boxtops]

That means they know something about future price increases, that we don't know yet......

[Eve]

Ahh, hadn't thought of that. I'm going to see if they can refund some of it though usually takes a battle to get it from them, a few times I've been a lot I credit and they just seem try anything to avoid refunding it.

Last time I was in credit on my gas and debit on my electric and they refused to transfer it over to settle it, in the end they said they would send me a cheque for me to cash and send the money back to them to settle the other account! Just seems daft.

[marje]

I had no trouble getting a credit refunded, just phoned and it was put back into my bank account. They even refunded me once without me having to ask! Amazing. I just pay my bill monthly now so they don't have any of my money earning interest for them.

[AliceTickband]

not sure it applies to all energy companies but when I think ours asks for an over-inflated monthly direct debit payment I phone and tell them how much I will pay and they have always been happy to oblige. Of course, if there is any shortfall at bill time I would have to pay that then, but so far I am a better gauge of my energy usage than they are!