Consumer Rights In Spain.

[netibiza]

What are my rights as a mobile phone I bought wouldn't charge after 5months so I took it back to the shop with all packaging and receipts and they send it off to the manufacturer to be repaired, that was 2 months ago and I've heard nothing since except, " oh they won't answer the phone", I went to the Consumers office who will wrote a letter to the shop but still nothing. Obviously I now want a new phone as the other one is either lost or irreparable, the shop here in Spain says it is the manufacturer's responsibility but I think my contract is with the shop? Can anyone clarify this please. Thank you, and where do I go next??

[Peter Pedant]

.

I got screwed by mobi espana and now you have.

There was even an office where there was a notice please ask for the complaints book ( in Ingles )
an' ee thay - no book you write lies no book.

and this isnt a lie !

[netibiza]

I've done the book thing and complained to the consumers office, last time I did this with another phone it was resolved in 15days, so another 5 days to go, fingers crossed.

[Peter Pedant]

O I got a handwritten note

no potrei serbirti - I think - - I knew what it meant

[netibiza]

No idea what that means, were you in Spain?