Identify The Organisation’S Procedures That Impact On The Way They Are Able To Deal With Their Customers Face To Face.

[Askarilaila]

3.3 Identify the organisation’s procedures that impact on the way they are able to deal with their customers face to face.


3.4 Describe the features and benefits of the organisation’s services or products.


3.5 Explain the organisation’s service offer and how it affects the way they deal with customers face to face.
3.8 Explain why the expectations and behaviour of individual customers will demand different responses to create rapport and achieve customer satisfaction.


3.9 Describe the agreed and recognised signs in customer behaviour in their organisation that indicates that their customer expects a particular action by them.

[scorpiojo]

?

[Baldric]

Looks familiar

http://www.ocr.org.uk/Images/76789-level-2-unit-47a-deal-with-customers-face-to-face.pdf

[Askarilaila]

i am doing ocr unit 47a ...i have to do question and answer of 3 question (3.1-3.9), but i am not getting them , so please help me , anybody is there who could explan me or give me the answer, so that i can write them in my words. thanks in advance

[black_cat51]

errrr, won't it depend what king of organisation you are in? answerbankers are great, but as far as i know, not psychic

[boxtops]

If this is about your own organisation, then only you can answer these - we don't know who you work for, or what their procedures are. If you are as stuck as this, you need to speak to your course lead.

[Askarilaila]

i am working for college admin

[twix123]

If you read the 'Evidence Requirements' within the unit, you should understand that hands on experience is required and has to be shown. We cannot answer that for you. Download the OCR Handbook and read the Guidelines as recommended, then discuss with your tutor any areas of which you are unsure.