Where Do You Go Next If An Ombudsman Hasn't Replied To Your Letter?!

[buffymad]

Hello. My friend made a complaint to Npower to which no reply was received. He followed their complaints procedure and followed up the letters and then moved it up a step by sending it to the next team. As no response was received in a very long period of time, he forwarded everything to the Ombudsman as suggested in their complaints procedure. That was 18 June and he hasn't heard anything from the Ombudsman! Is there meant to be a certain period of time in which a response is expected? He's probably got no choice than to give up, but I said I'd try and find out what other people might do in this situation?

[Peter Pedant]

I would phone and then write the ombudsman's office

[CheekyChops]

Does he know for certain that the Ombudsman received the details? I too would phone them and ask.

[Jennykenny]

Send it again registered.

[Canary42]

In my experience Ombudsmen and Regulators are a waste of space - overpaid quangos.

The only option for Customers is the Courts which of course is prohibitively expensive and seldom cost-effective.

Change your supplier is one option, but most of them are money-grabbing rogues more interested in profits than people - a mantra soundly supported by the Tories of course.

[factor-fiction]

It's a shame when these threads are used to make political points.
The service levels are referred to here.
http://www.ombudsman-services.org/resolving-complaints.html
I think you need to chase this up

[buffymad]

Will tell him to chase up!

[Peter Pedant]

Hey what happened to the threads above this ?

a cross word clue - I love crosswords especially in the civil law thread
and also a land charged debt which had been sold on ....

surely they cant have been scrubbed thro obscenity ? .....

[buildersmate]

Still there, PP. The debt sold on is titled Charging Order.

Better go to SpecSavers?