Debt Help For Npower Bill?

[Scarlett]

My friend is struggling to pay a massive electricity/gas bill. She lives in the Northern Highlands so rarely gets a visit from the meter man! She was expecting one for ages and when he finally arrived the bill was something like £3000. She is now panicking because she is a single parent, on working tax and child credit, and has housing benefit. There is no way she can pay it, and they won't let her pay in installments as she is not on Job Seekers or Income Support. Is there anything she can do regarding writing the debt off through a debt help company? She struggles day to day so this debt will never be paid off. When I spoke to her she was in one room with a heater on and was freezing as she couldn't afford to turn the central heating on in the whole house. Thanks.

[trt]

Scarlet,
Please let us all know the outcome, good or bad?

[Scarlett]

I will do; sorry, there are questions on here I don't know the answer to re. how long has she had the debt and have there been any visits to read the meter. But even so, she still has the debt and they are not allowing her to pay it off bit by bit as she isn't on the correct benefits.

[scorpiojo]

Hi Scarlett, Look at my reply on the previous page, and ask your friend if any of that applies to her :)

[Scarlett]

From what I gather ScorpioJo, is that they didn't bill her for years- they were really lax and rubbish, as she lives so remotely. So she knew a bill was imminent but had no idea how big it would be, and now they are expecting it all upfront.

[TWR]

We have just Questioned a bill from this Supplier, it was way out by £400, that was for the electric, ask her to get them to check her system.