Excessive Energy Bill .compensation

[tali1]

Friend of mine got over billed by 4k on a energy bill.His supplier didn't even flag it up, he only found out when they took a a large d debit payment.
Obviously such a bill caused him a lot of stress.
His energy supplier has offered him £75 compensation final offer (compensation which he had to request).I believe £100 is most he could get ? Or worth pursuing it with Ombudsman given the excessive overbilling?

[Cloverjo]

Personally, I’d accept the £75 as long as he hasn’t accrued more costs through phone calls, overdraft payments or anything like that. Fighting for a bit more would just cause more stress.

[Rockrose]

I don’t understand why any compensation should be due at all!
Why didn’t he check his bill and see an error had been made?

[douglas9401]

That would be why the direct debit was set up, for the convenience of all, paperless billing, saving the planet one sheet at a time.

Companies are supposed to know what they're doing when trusted with these transactions and should pay when they fork up. Might help them sharpen up their act.

[goodgoalie]

Didn't your friend notice that he/she had paid nothing for their energy for what must have been a few years? Or are you saying the £4,000 was completely, wildly wrong?

[Hopkirk]

They would have advised what they were going to take in advance - they are required to by DD regulations.

[fiction-factory]

Was he not notified of the direct debit change in advance? I know I am. I think it's required unde rthe DD guarantee.
Did this hige bill result from (a) a supplier overestimate/misreading, (b) customer misreading, (c) there had been no bills for some time or (d) something else?

[tali1]

@fiction-factory ,it was (a) a supplier overestimate/misreading,