When you book an airticket with BA do you think....

[matt66]

When you are sat at a travel agent or on your PC booking an arline ticket does it cross your mind that 'I will not travel BA due to the christian cross saga'. Is there any evidence that BA will lose revenue over this?

[saxy_jag]

Nope. I just don't use BA because they're so bloomin' expensive and you get stuff all customer service from them.

[Gromit]

I don't go in the travel agents because the lady that works there has a fish symbol on the back of her car.

[mushroom25]

you get stuff all customer service from any airline - Ryanair are at least "up front" about it.

[libertie]

I regularly use BA and will continue to do so. Maybe I've just been lucky but I generally find them a bit more reliable than some of the others!

[rja211077]

no, you probably won't be able to attribute any revenue losses to this.
but when a business gets to the size of BA, reputation is important, particularly in generating investor confidence. if investors don't have confidence in the business's ability to manage issues like this without creating a media stir, why should they have confidence in their ability to grow, make profit and generate shareholder value?

[dogfish]

I won't use them 'cause they're sh!t. This year alone out of twenty flights...one on time, one lost luggage, one put me down 4 hours late, 200 miles from destination with no idea what to do. Spent more time in delays than in air. Help lines that aren't answered, pointless baggage tracking system, customer relations - nil. I think they should spend more time worrying about these kind of things, than whether or not some god-botherer wants to publicly display their inane beliefs.

[flip-flop]

Exact opposite experience for me this year - haven't had 20 flights but I've had 10 (five there and five back) all with BA, from a short two hour hop to Prague to a couple of transatlantic, and have not experienced a single problem or delay, and in May I achieved that holy grail of travelling when I was upgraded and turned left upon entering the plane for a flight to Chicago.

[saxy_jag]

I used NorthWest Airlines last year. Certain other airlines ought to take a few leaves out of their customer service manual.

[jno]

I've never had any problems with delays, poor service etc that I haven't had on other airlines, and couldn't care less about whether they monitor staff neckware. But I try to avoid BA because on longhaul flights they have minimal legroom, and other airlines have more. That's a big plus for me. Everyone has their own criteria for judging airlines, though.

[makemesmile]

I've always been very happy with my journeys with BA, and I fully support their no religious symbols policy. They didn't say that she couldn't wear the cross, just that they didn't want it displayed (over her clothing). Perfectly reasonable, to a reasonable person, that is.