have i been ripped off

[dizydosydoll]

I put a deposit on a fireplace on 28/10/06 from internetfiresdirect.com but it wasnt available until the 22/11/06, i have tried calling on 2 numbers anf faxing and there constantly engaged, has this happened to anybody else and have i been ripped off.
TIA

[raysparx1]

Hi dizy,

Did you pay the deposit with a credit card ? if you did get on to then at once,you will not lose the money if you did pay by credit card, Ray

[dizydosydoll]

no i paid by cash, and have just been reading some bad reviews on the company.

[raysparx1]

Well I hope you do get your fireplace dizy,there are some right gits trading,hope it's not a con, but in future allways pay by credit card,let them lose the money,not you, good luck, Ray

[dizydosydoll]

thanks ray

[Eve]

Their website says...

We are experiencing massive call volumes at the moment due to the christmas rush. Please be aware that during the day it may be hard to get through to our sales and delivery lines straight away. You will be placed in a queing system and your call will be answered by the first available advisor.
Please be aware that our lines are open till 8pm at night. You may find it easier to get through towards the end of the day.

Sales and technical: 0870 224 2847

DELIVERY information: 01484 851555 (closed Sunday)

Sales Lines are manned weekdays from 9.00am till 8.00pm
Saturdays 9.00am till 5.30pm
Sunday 10.00am till 4.00pm

Despatch Lines are manned weekdays 9.00am till 5.00pm
Saturdays 9.00am till 12.00pm
Sundays Closed

Lines are generally quieter during the afternoon but if lines are busy please do call again.

[Eve]

You can e.mail here...

Sales and technical
[email protected]

Delivery information and updates
[email protected]

[raysparx1]

Your a diamond Jenna xx

[dizydosydoll]

thanks jenna hope i can get through, have emailed them as well not had a responce. i think because that i read the bad review i became a bit paranoid.
Thanks again

[Mrs_Pegasus]

If they are internet based, how did you pay cash?

[dizydosydoll]

i saw the fire on the site and went up to the showroom

[Pawzx]

I've been try to contact these people for nearly two weeks now over a faulty fire. Have sent three times and phoned numerous times but keep getting engaged tone. Has anyone actually made contact?

[dizydosydoll]

yes i did eventually get through and i am picking the fire up tommorow if you do keep trying you will eventually get through

[Pawzx]

thanx i'll keep trying