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I spoke to Black Horse, they said go to a dealer, agree a trade-in price, and we'll re-finance the difference for you. Great i thought, i went to the dealer - everything was sorted unti lthe day before collection when the dealer said that Black Horse would only finance an amount that was �500 short of the balance, Black Horse refused to help, so i refinanced with Northridge with a lower APR and lower repayments. Iwritten to Black Horse with my complaint, and you guessed it - i didnt get a reply.