Contract Mobile Phone

[madsteve]

Hi All

Hope someone can help a work colleague.

My colleague's daughter has a mobile phone on contract; however the phone has developed a fault where the phone will not charge and the connection appears to be loose. She has taken the phone back to the contract shop, but because she has had the phone more than six months they don't want to know about it. She then sent the phone to the manufactures that have looked at the phone say that it has been dropped when she knows it hasn't plus the manufacturers say that it is not financially viable to repair the phone in any case.

Please can you advise on whom if anyone is responsible in this case?

Thanks in advance for all your useful answers
Regards
MadSteve

[kira000]

Under the Sale of goods act, the retailer is responsible for up to 6 years depending on the item- the item must be fit for purpose, and of satisfactory quality. If they have sold it on a 12 month contract, then i is fair to assume that the iem is supposed to last for that amount of time.

Go back to them, taking a print of the act, and insist that they follow their obligations as legally obliged to in the act. If they refuse, tell them you will be writing to their head office, enclosing a copy of the act, and that you will also be sending the letter to trading standards.

http://www.berr.gov.uk/whatwedo/consumers/fact -sheets/page38311.html