Orange broadband complaint...

[BigBadRoz]

I want to write to the top / MD but I cannot find a name anywhere.....does anybody know where I can find this?

[bednobs]

tbh roz, it wont do you any good. Her/his flunkey will open it (ceo's) never open their own post) then it will be redirected to the complaints dept where it will get answered/ignored by the same person who would've answered/ignored it originally if you ahd sent it to the complaints department

[BigBadRoz]

I understand he/she wont see it but I thought they may have a team that handle their enquiries etc so thought I would give it a try...
19 e-mails to their customer complaints dept and not 1 single response.....
Im also sick of spending my hard earned money trying to understand what some idot is saying on the other end of the phone to then be placed on hold or cut off

Ahh...rant over.....:)

[Nosha123]

I dont hold out much hope for you - I spent 5 months trying to resolve an issue with Orange Mobile - wrote to tthem about 9 times in total - they ignored all until we stopped paying then got nasty and didnt acknowledge a single letter.
Would seem they are fine until theres a problem - then their customer service leaves a lot to be desired!

[LCDMAN]

It's [email protected]

More CEO email addresses here;

http://www.connectotel.com/marcus/ceoemail.htm l

Contrary to what others have said, it WILLL be looked at by someone who can help, not just a "flunky". Most big organisations have some sort of "Executive Complaints" dept who deal with the emails sent directly to the top man (or woman).

I've had successful results by emailing a number of CEO's - including Tom Alexander!

[LCDMAN]

There are a few things to remember to get success via this route.

Don't rant - be polite and to the point. If you are a previously happy customer but they have done something to upset you then tell them what they did, calmly and succinctly.

Don't be un-necessarily critical, be honest about the problems you have had but don't exaggerate or lie - they will take you less seriously!

Be realistic. Tell them how you think they can resolve things to your satisfaction, but be sensible about what you expect. Compensation is a very subjective thing, you are unlikely to get anything beyond what you have lost or are out of pocket by.

Don't just threaten to leave, they will wave you bye-bye - it's less hassle for them!

[BigBadRoz]

Thanks LCDMAN

I myself work in an Executive office for a well known company and our MD does actually read the letters and sometimes responds himself, otherwise they come to me, I was hoping Orange would have the same process so will give it a try

Thanks for the contact details etc

P.s : I like your list of how to get a positive result - its VERY true!!