Debit card transaction query

[hattster]

I've recently received my bank statement and noticed a debit card payment of �99.95 has been taken, i can't recall buying any goods of that value. The name it was paid to is called TLC-AMA. Has anyone ever heard of them? Is it possible to reclaim the money and should i cancel my debit card?

[monty0703]

First thing I would do would be to contact my bank and find out exactly what this payment was for and where and when it was debited. If you still don't recognise the payment I'd ask the bank for advice.

[5029]

the bank can reclaim it for you if you dispute it.  they can also give you details of when and where it was taken.

[Pinotage]

Call your bank, ask them. They will credit you account with the money while it is being investigated.

 

This happened to me a in the summer. I asked them for a copy of the slip which I would have signed. They couldn't supply it (because I hadn't bought the goods).

 But I fear what will happen with chip & pin - the consumer will have no way to put the onus of proof on them, and there's no way to prove a negative. Seems to me with Chip & Pin the banks win 100% and the consumer gains nothing and looses all the way.

[stevie21]

It's not the bank that's left out of pocket when you dispute a payment of this nature. They do a "chargeback" and if the shop isn't able to prove that the transaction is valid (yes, the onus of proof is on the shop, conspiracy fans) then you're guaranteed your money back.

Please stop with all the banking conspiracy theories, they're deeply saddening and often wildly inaccurate.

Incidentally, as well as issuing a refund, the bank should be able to tell you exactly what time the transation took place, if it's in the UK they'll also have info on where in the country the company are based, what line of business theyre in and whether your card was physically there "card present" or if the transaction was more along the lines of mail order (phone/internet) "card not present".

Bank Of Stevie.

[hattster]

Hi, thanks for all your replies, i went to the bank who advised me too go to the police. The transaction had been completed through an american based company and is being investigated by the police fraud squad. I've kinda learned my lesson and would advise anyone not to use their credit/debit cards over the internet.

[archbishop]

Just as a matter of interest. For all internet transactions I only use one card and the card is not used for anything else. The card also has a maximum limit and the credit card company have been infomed that this limit is not to broached in any way at all.

The maximum I could lose therefore is tha credit card limit. Since using this method I have changed the card twice with a full refund from the credit card company when the card may have been comprimised.

[Pinotage]

Dear Stevie21

 

I didn't see any sign of anyone saying saying anything about a 'banking conspiracy'. In my case thwo transactions using two card numbers took place at two different stores in the US, my bank couldn't tell me how much the dollar amount was.

Perhaps you can tell us what the banks response will be to queries about 'chip&pin' queries?

[SCARFACE]

unfortunately, i'm not a U.K. resident but the laws should be very similar to our FTA here in America. you should not be held liable for that charge, i hope you reported it immediately as you're given 60 days. The bank is obligated by law to cover the charge, launch an investigation , and hold you responsible for 0 liability. Just follow the investigation and the bank should figure this out!  and once again, you shall not pay them a penny if you're positive its fraud...

[stevie21]

Pinotage, the bank's response to chip & PIN queries will be no different to when someone clones your card and uses that to withdraw cash from an ATM. If you report it as a crime then they'll investigate it and you'll likely get a refund.
Above all else, remember that if you've taken reasonable precautions to safeguard your card and PIN thern you're not liable for any fraud on the account. Sadly, reasonable precautions aren't always enough to deter a determined thief.

I'm surprised that money can leave your account and your bank can't tell you how much it was in dollars as I'd expect that the original transaction was in dollars and it's your bank who converts this figure into sterling. Either way, they can still dispute it and ask for a copy of the original receipt.

"Seems to me with Chip & Pin the banks win 100% and the consumer gains nothing and looses all the way"
To me this sounds exactly like a conspiracy theory, with a dash of persecution complex thrown in for good measure ;-)

[Babette]

If you spot a transaction on yout account that you know for definate is wrong, then money is missing from your account. Dont let the bank drag you into all the whys and whatnots, simply demand that your missing funds are replaced immediately. You entrust the bank with your money and if they have allowed money to be taken from your account then it's up to them to sort it out. They tried wirh me to make me wait until they investigated and wanted me to go to the police. I refused point blank to do either stood my ground and got my money back there and then.

[stevie21]

Babette, imagine yourself in ANY other line of work where things go wrong and it's out of your control. Before you know it, a wonderfully reasonable (ahem) person is speaking to you refusing point blank to help you to help them.

"No - I will NOT report fraud to the police and I won't allow you any time to investigate this fraud. Just give me a big wad of money, thanks"


As an aside, if you have an account with BankA and notice that cash has been withdrawn from an ATM owned by BankB, then your bank will investigate this and refund the money BUT BankB are allowed BY LAW, 12 days (possibly 12 working days) to investigate this before giving your own bank any kind of response. Your bank would be understandably reluctant to refund you the money before this investigation was concluded yet you condemn them for this.

As mentioned, please get some facts on banks before sharing your conspiracy theories and persecution complexes. tia

[djseals]

i to have had �99.95 taken from my account again from tlc-ama i have been to my bank and its fraud as far as they can see