natwest credit commertial services

[zzxxee]

when i applied for my iva natwest closed my account.
I opened a basic account with halifax (3 months ago). Had a letter sayng, natwest had £830 to pay me into my new account and could i call them. They took details account number ect and told me they would pay me by bacs payment when paperwork was processed.
Well that call was last wednesday, i was told the funds would be in friday. I called friday when the funds were not in and were told they would be in monday.
Surprise surprise there were not in monday either!!!! .
When i called monday i twas told they had no record of my call wednesday and couldnt be exact when funds would be payed to me ...
1.... they have to be fair to everyone in terms of giving out payments
2..... they hadnt recieved paperwork from relevant department
3.....they cant give me an exact date of payment

i feel my hands are tied any advice please TIA xx

[Count-A-Strong]

Go to a branch of Nat West and stand at the counter complaing loudly (BUT NOT SHOUTING) until you receive a sensible answer.

[Greedyfly]

If it is your money then you are entitled to it when you want it in my opinion. I would go down to the back and speak to someone. If that doesn't work speak to their supervisor and so on until you at least get a confirmed date and a name.

I had trouble with Barclays a couple of years ago they took out £300+ to pay a payment not authorised on my account. It took me about 2 and a half months to get it back and they had the cheek to keep charging me overdraft fees etc... Needless to say I got my money finally after making time to go to the bank (phone service is shocking to say the least) and they refunded all charges because I threatened to close my account. Unfortunately your account is already closed but I would still go in and demand it be dealt with.

[Greedyfly]

Bank not back

[zzxxee]

its not dealt with through my local branch its the iva branch miles away

[Greedyfly]

I would still go in. It is still part of the bank. They can surely ring them or deal with it on your behalf?

[Greedyfly]

Otherwise as you say your hands are tied and you just have to wait which could be a very long time.

[zzxxee]

i suppose its worth a try thanks xx

[Greedyfly]

You could waste a lifetime on the phone arguing/demanding your money back. If you do ring again ask to speak to a supervisor and if no joy go higher and get names. Usually this works if your persist.

[zzxxee]

i started making a list names i will give them to the end of the week and then take it from there xx

[zzxxee]

resolved!!!!! money is going into my account monday all being ok fingers crossed !!!!

[boxtops]

zzxxee, if you go to a local branch, they may have a phone you can use to ring the IVA place. Santander does that, there is a dedicated phone for customers. Good luck, it's a horrid feeling when you can't get hold of your own money and you need it to live.

[boxtops]

Oops ^ sure that last one wasn't there when I started typing! - Hooray - well done - have you got it in writing?

[zzxxee]

thanks boxtops x