Internet buying can anyone help

[elcee45]

In December I ordered an item and paid by switch, I kept looking at the status of the account and it said order pending, after a couple of weeks, I emailed them, and since then telephoned them on numerous occasions, you get a message saying leave your number and they will get back to you, they never do and today their website is down. Can anyone suggest what I can do now? It was not a large sum of money £16 but that is not the point,
I always use my credit card which you have come back with but for some reason that day I didn't. Won't make that mistake again!

[wolf63]

Which site did you make you order from?

[elcee45]

Livius Livesey

[ChuckFickens]

The fact that their domain register has locked their domain and it also no longer seems to point to a website would make me think the worse!

http://www.whois.net/whois/liviuslivesey.com

[elcee45]

Thanks Chuck, I did think that myself, their phone number is still active though but as I said just a message up front and they don't get back to you.
I could kick myself for not paying by my credit card, oh well you live and learn I suppose.

[dzug2]

Would a CC have been any use on a £16 purchase though? I thought £100 was when protection kicked in

[hc4361]

It is £100 under the law, but many credit card companies have their own terms which may be more favourable.

[elcee45]

Thanks everyone for taking the time to comment

[what..the?]

I would spend the time to quicking go on the consumer direct online website to inform them of the fraud/scam/theft so at least they know and black list the company, the more people who tell them, the more info they have to take action on these crappy companies

[elcee45]

Thanks what... the?, I will do that

[elcee45]

I see their website is functional again, so I will email and phone again and try and get them to respond.

[elcee45]

Now I have contacted Consumer direct as suggested by what..the?
Thanks