Got mine this morning, horrified to see £12 charge and interest for late payment. I always pay same or next day after receiving it. Checked back and last month got the bill on 4th 5th of Jan instead of 24th Dec.which I didn't notice at the time. Paid it on the 5th, should have been in by 9th. So I phoned them this morning, suggested they look at my history of payments. Person agreed with me, said it was due to weather holdups and would cancel all charges on next months statement. So it can be worth complaining sometimes.
Just thought I would share this with you.
Well you can instruct them to take the full amount, as I do. It automatically goes out on the due date.
If you are not sure you have sufficient to pay every month, you can elect to direct debit the minimum payment. To pay the rest, just subtract it from the balance and send them a cheque for the rest.
It started out quite uncomplicated, quite easy to manage, but over the last year or so
it has got more complcated, there are bills that apply to both of us so half each applies
I cope with it though