Quick question, opinions needed please!

[tigwig]

I have just bought some summer dresses for my daughter on ebay and they have arrived today and are so short I will have to buy shorts to put underneath them. They were supposed to be age 6-7 and she is not tall for her age so I was disappointed. Strangely enough one is a Next one which are usually big sizes and it does say age 7 but to look at it you would think age 4. I have left the seller neutral feedback and sent her an email to explain why and she has replied saying I'm unfair (in a nice way) and could I change to positive feedback. I feel guilty now as I suppose it isn't directly her fault but I gave feedback on how a felt about the purchase. Am I being mean, should I change it?

[jno]

any chance she's maybe selling clothes made for a foreign market, where the sizes don't mean quite the same as in Britain?

[Old_Geezer]

You should put what you genuinely feel. Although it is often best to try to negotiate before putting in feedback. It's not as if you are accusing her of conning you, merely that you feel her description wasn't fairly describing the article, which is her responsibility. Fair comment no ? See if she'll change the dresses for a larger size, for the postage costs only, or something.

[jomifl]

This is a tricky area, positive feedback is so essential to people who sell on ebay that unless they are being downright dishonest I always give the benifit if the doubt. Child clothes sizes are a vague area and open to mis-interpration. Will the vendor take them back and give a refund or is it not worthwhile? Tell her that if she gives a refund on return you will give her positive feedback, but you will have to pay the postal charges.

[joko]

i think you are supposed to rate her on the transaction..not the item - unless the problem with the item is somehow her fault.

in this case, she has given you the sizes and you bought them...she has acted in good faith...there is no gain in it for her to list the wrong sizes is there

it is not her fault the items dont fit...so yes its unfair for you to judge her on it.

[China Doll]

Think it's probably a bit harsh, it's the items at fault but if your transaction was smooth then not really her fault. I have a pair of sandals at home that I brought on ebay, they're slightly too big, no idea why as they're my size but I gave the fella that sold them positive feedback as he was pleasant and good to deal with. Not his fault that my feet appear to have shrunk randomly!

[alavahalf]

Surely all 7 year olds are'nt the same height.
Firstly you should have contacted the seller with your problem and waited for their response.

If you had done that on me ... I would watch and wait until you were selling something .. buy it and get you back with negative feedback.

[hc4361]

Are you sure they are meant to be worn as dresses?
Many clothes described as dresses today are really tunics meant to be worn over leggings.

[Infomaniac]

I think you should be honest.

[tigwig]

Well thanks for the answers, I am going to change the feedback to positive even though my experience wasn't! I feel awful if not and it's no skin off my nose whatever I put really.

[karenmac60]

I would give her positive feedback but give her a low scoring for the bit that asks how accurate the item's description was.

[sara3]

did she lie?

sorry but I agree with the seller. she sold them as she saw them. what else could she do?

[Dris]

I dont get why youre miffed either....

Reluctantly changing the feedback-whats that all about??

[alavahalf]

Pull out one of our old school photographs ... approximately year 2 .... is everybody the same height ..?

It's not a total loss .. you can always describe it as you see it ... and re-list it.
Plenty people are on the lookout for second hand clothes..!

[boxtops]

I sell on eBay and I would be really disappointed if someone left me negative feedback without contacting me first to try to resolve the problem. Caveat emptor - buyer beware. I try to give as much information as possible with clothes, length, chest size etc., as sizes vary so much. If you had contacted me (If I'd sold them) I would have offered to take them back and refund you if you were so disappointed. If you are really unhappy then it's only the goods which were not as described so you could have rated that part only, low.
I didn't realise you could change feedback once you've left it, how do you do that?

[sara3]

I didn't think you could change it either, boxy.

[jno]

dunno about ebay, but you can change it on Amazon, which I did once when I accidentally clicked in the wrong place and was then contacted by an aggrieved seller. Seems a useful thing to be able to do.

[boxtops]

If I am right, only the seller can request feedback changes - i think you're too late tigwig (but I would be glad to be proved wrong)
http://pages.ebay.co....revision-request.html

[alavahalf]

Can I change feedback..?

http://pages.ebay.co....questions/remove.html