Compo For Delayed Flight

[raybush]

Just got back from a weeks hols in Menorca with the wife ,daughter and grand children .Our flight back to the UK suffered a 5 hour delay and i'm told there should be some sort of compensation .
Unfortunately, our contract was with TUI ,but our outbound and inbound flights were with Norwegian Airways which makes our claim a bit more complicated .I'm informed that we have to make our claim through the carrier and not with TUI ( I think i'm right in saying that). Unfortunately we cannot go direct to the airline as our booking was made wit TUI and their booking ref is not recognised when we go online and try to make our claim .
The wife has just spent over an hour hanging on for TUI ,when the person answered she took the details that we had and left the wife for another 10 mins and never returned .I'm sure that others have had similar problems .I didn't want to give this claim to a no win no fee company ,as I think they may take quite a chunk of the compo .I hope this makes a bit of sense only we are I the very early stages and wanted as much info as I can get.

[237SJ]

There must be a booking reference somewhere that TUI used with Norwegian (a group booking refernce probably). Norwegian should have it but whether TUI can drag it up is another matter

[theshedman]

I would have thought that if you had made the booking through TUI and your contract was with them then you would claim through them. They have a site for this the link is below. If you try that first and they should let you know one way or another. Tui told 2 of my sons to claim through their insurance when it was down to them to pay up.

https://www.tui.co.uk/destinations/info/contact-flight-delays

[Buenchico]

Phone Norwegian on 0330 828 0854 (Lines are open 24 hours per day. Calls are charged at the same rate as you pay to numbers starting with 01 or 02)

OR use the contact form here
https://norwegian.custhelp.com/app/ask

OR use the email address on that form

OR use the Live Chat facility to ask about how you should submit your claim
https://norwegian.custhelp.com/app/chat/chat_launch

OR use the Civil Aviation Authority's standard claim form
https://www.caa.co.uk/WorkArea/DownloadAsset.aspx?id=4294974520
and post it to
Norwegian Air Shuttle ASA
Snarøyveien 36
P.O. Box 115
NO-1330 Fornebu
Norway

[Hopkirk]

Is it worth the effort?

[Buenchico]

>>> Is it worth the effort?

At a rate (fixed by international law) of €250 per person, for at least 5 people (because we don't know how many grandchildren there were), I'd say it is, Hopkirk.

I'd certainly not turn my nose up at over a thousand quid just for filling in a bit of paperwork!

[theshedman]

Tui have just paid one of my sons for his late flight over £700 for the 2 of them. They told him to claim through his insurance first but he filled in their on-line form and 2 months later the cheque came.

[zebo]

Definitely worthwhile! Our daughter got an email from Easyjet while she was still at the airport saying she would be receiving compensation for her delayed flight! As she was doing a same day return, child exchange, she still caught the same return flight and hadn't even paid for her ticket herself anyway!

[New Judge]

I wish you every success if you have to deal with TUI.

I had a major problem with them earlier in the summer. Long story but basically they sold me a holiday which was not theirs to sell. It took a succession of phone calls to get anybody to accept there was a problem. They do not answer e-mails. They will not put you on to anybody beyond their call centres. I now have the money back that they took from me for the non-existent holiday (which was a struggle) but I am still trying to recover some other out-of-pocket expenses resulting from their failure. I have written to their MD (Ms Helen Caron) as well as her boss in Germany. I did not receive an acknowledgement, let alone a reply, to either. The matter is now with my "legal department". I would never use TUI again and would not recommend anybody else to.

[Prudie]

I would just bang on and on with all of them until you get action. This isn't just about them choosing whether to compensate or not it's EU law that you get compensated for delays that meet the time criteria for all EU airlines.