News1 min ago
rights when store says no refund unless you prove item faulty, how to do this when item intermittantly works?
hi ya
i have a baby monitor that is great or was great for the first 3 weeks, it now switches itself off and sometimes wont switch back on, other times it works fine. its a video monitor and cost about £100.
sometimes it works ok for an hour or so if not longer and other times a couple of minutes. the toy store in question said i have to prove its not working so got me to set it up in store and stand around, after 20 mins my back and leg had given out from standing around their busy customer service desk (im disabled) so had to pack it all up and go home but they said there was clearly nothing wrong with it as its working fine.
having thought brilliant and set it up at home again that evening, it switched itself off after 12 minutes and then again after 250 minutes and then wouldnt switch back on for an hour and a half.
what are my rights, i took it back within a month with the box and receipt etc but as i cant prove its not working i cant meet the stores returns policy.
please help as i need a working baby monitor.
kind regards
i have a baby monitor that is great or was great for the first 3 weeks, it now switches itself off and sometimes wont switch back on, other times it works fine. its a video monitor and cost about £100.
sometimes it works ok for an hour or so if not longer and other times a couple of minutes. the toy store in question said i have to prove its not working so got me to set it up in store and stand around, after 20 mins my back and leg had given out from standing around their busy customer service desk (im disabled) so had to pack it all up and go home but they said there was clearly nothing wrong with it as its working fine.
having thought brilliant and set it up at home again that evening, it switched itself off after 12 minutes and then again after 250 minutes and then wouldnt switch back on for an hour and a half.
what are my rights, i took it back within a month with the box and receipt etc but as i cant prove its not working i cant meet the stores returns policy.
please help as i need a working baby monitor.
kind regards
Answers
1 to 15 of 15
If the shop can't or won't give you any refund or a replacement contact Consumer Direct they'll be able to tell you your rights in this matter. They were great when my daughter was in dispute over a faulty piece of jewellery. Sadly I can't remember the phone number but I'm sure you can google them, and you'll be able to take if from there
00:43 Mon 05th Dec 2011
If the shop can't or won't give you any refund or a replacement contact Consumer Direct they'll be able to tell you your rights in this matter. They were great when my daughter was in dispute over a faulty piece of jewellery. Sadly I can't remember the phone number but I'm sure you can google them, and you'll be able to take if from there
-- answer removed --
If you buy something like this and within 6 months it develops a fault it is down to the store to actually prove it DOES NOT have one. Up to that point they must either refund or replace your item no questions asked.
http://whatconsumer.c...ive-me-my-money-back/
http://whatconsumer.c...ive-me-my-money-back/
this might be useful
http://www.toysrus.co...p/trubw-returns.jsf#2
What is your policy for returning a damaged or faulty item?
If you have received a damaged or faulty item from us you can return it for a repair, replacement or refund.
So, they are contradicting themsevles
http://www.toysrus.co...p/trubw-returns.jsf#2
What is your policy for returning a damaged or faulty item?
If you have received a damaged or faulty item from us you can return it for a repair, replacement or refund.
So, they are contradicting themsevles
If you paid £100 and used a credit card, make a s75 claim. Contact the credit card and tell them you want to make a s75 claim and they will help you get a refund. Failing this, it is covered under the Sale of Goods Act 1979. Write to the retailer's Head Office and give them 14 day's notice that you will enforce your statutory rights in the county court.
1 to 15 of 15
Related Questions
Sorry, we can't find any related questions. Try using the search bar at the top of the page to search for some keywords, or choose a topic and submit your own question.