Reserve and collect serve B&Q

[what..the?]

So do they collect the items before hand because the guy picking mine reservation rang to say they didn't have the item. With Argos I often reserve things and then don't collect but if B&Q pick the stock for you beforehand I would feel bad not collecting. Is this what they really do?

[what..the?]

'service' sorry

[EDDIE51]

Argos reserve the item at the store you select if you ask to 'book and collect' so it is no diffrent. If Argos had only only one of an item in stock and you had reserved it they would not sell it to anyone else until your reservation ran out.

[craft1948]

I assume they pick out your order or at least I hope so. I've reserved some Xmas tree lights today as the York store only had 4 sets in stock........

[Prudie]

I'm not sure why you don't feel bad about not collecting from Argos - it's just the same system as B&Q?

[what..the?]

but argos pick when you go, b&q pick before you go and have to put the items back if you dont go

i would check craft if thats all you are going for as the 'stock system' online is inaccurate you can ring the stores local number to find out.

[craft1948]

If it's out of stock I think they ring you (I assume that's why I had to give a contact number)

[what..the?]

yes that is very true

[Prudie]

Oh I see you mean physically carry from the warehouse store. The trouble is, as Eddie says, you might be stopping someone else from getting what they want because it's reserved for you and then you never turn up.

[craft1948]

I would never not pick it up.............I can't get there tomorrow so my sister is picking my order up for me.

[EDDIE51]

Still the same system , at Argos the item may still be on the store room shelf, but it has a label on it to say it is reserved for pick up and the pick up no is on it and it has been removed from the stock list. If you do not collect it someone has to go and take the reserved label off and alter the stock list , can not see the diffrence.

[buildersmate]

At Argos, I think you will find they do 'virtual picking' of reserved items. That is they tag the stock record but any thought that a little man comes and puts a sticker on it is pure fantasy, Eddie.
B&Q is not principally a warehouse stock-release operation - it is a retail operation. This in turn means that customers are walking up to shelves every minute of the retail working day to buy stuff, so they can't afford not to 'reserve' an item for a customer by getting one of their staff to physically pick it and put to one side.

[what..the?]

/\ 100% my view buildersmate