Money

[yrneh1938]

MY PAL HAS A LOT OF CREDIT IN HIS ENERGY ACCOUNT
HE GOT IN TOUCH WITH THE COMPANY
FOR A REFUND HE IS STILL WAITING FOR A REPLY 3 WEEKS GONE BYE = THE COMPANY IS E.N
HE TOLD ME HE IS 1,800 POUNDS IN CREDIT
HE NEEDS THE MONEY
FOR A FUNERAL
ANY IDEAS

[New Judge]

How on Earth did he manage to get £1800 in credit?

[chrissa1]

Ooh, don’t shout. That’s an awful lot of credit like NJ says. Keep trying to contact the company.

[jennyjoan]

don't be accusing of him shouting - he is an old man and it is great he can use computer - he's doing very well.

[chrissa1]

How am I expected to know that, jj?

[albaqwerty]

I'd write to them, send it recorded delivery, stating that they have 14/21 days from date of letter to refund the money.

Chrissa, you're supposed to be psychic lol x

[Mamyalynne]

Henry, all he can do is to contact them again and stress how important his need for the funds are - if he also explains to the funeral director they should show some understanding too.

That's all you can advise him , nothing more.

[chrissa1]

Lol, alba.

[Jackdaw33]

The 1938 suggest his date of birth which would make him 90. Not rocket science.

[Buenchico]

Many energy suppliers automatically refund excess credit when it reaches a certain level. (British Gas do so whenever 'spare' credit reaches £500, as I've been fortunate to benefit from on several occasions).

If E.ON are being awkward about it, a few phone calls to hassle them might be all that's needed. Otherwise information about the formal complaints procedure can be found here:
https://www.ofgem.gov.uk/consumers/household-gas-and-electricity-guide/complain-about-your-gas-or-electricity-bill-or-supplier

[New Judge]

"The 1938 suggest his date of birth which would make him 90. Not rocket science."

Or even 80!

I'll not book my seat on your day return to the moon just yet, jd :-)

[Jackdaw33]

Sorry, that should have read 80.

[chrissa1]

Who the devil looks at a username and decides that that must be his date of birth?

I must have been born in AD 01, if that the case.

[Boto]

80 not 90.

[bhg481]

Can I just point out that I was not born in the year 481.

[Jackdaw33]

I put it all down to my folly in enrolling in the Diane Abbott school of mathematics. ;)

[albaqwerty]

BC or AD bhg ? :-)

[chrissa1]

:-0

[jno]

a 33-year-old should know better... See if you can find a phone number, call and ask to speak to someone in accounts - sometimes talking is more effective than writing or emailing.

[yrneh1938]

HE PAYS BY DIRECT DEBIT
HE DOES ON LINE BILLING
NEVER CHECKED HIS ACCOUNT ON LINE
THE CREDIT COMES FROM QUARTERLY BILL
REFUNDS FROM .THAT
SO.ME TIMES 10 POUNDS 15 POUNDS
THAT HOW IT BUILT UP

[Mamyalynne]

Bet you wished you'd never asked Henry - hope your friend gets it sorted.