The vehicle is faulty
9
If the client has a complaint about the vehicle, for example, if it develops a major problem for its age or mileage, soon after s/he has bought it (within about three to four weeks), s/he may have a right to reject the vehicle and get her/his money back. S/he will need to stop using the vehicle at once and contact the dealer. If the client part-exchanged a vehicle, s/he is entitled to have it returned if it is still available, or to have the full value allowed on it, if it has been disposed of.
10
If the client has left it too late to claim a refund (or s/he does not want one), s/he may be entitled to seek repair or replacement, where the fault was present at the time of the sale. Legal action can be taken up to six years from the date of purchase (five years in Scotland), but it is unrealistic to consider legal action for defects in a secondhand vehicle, especially an older vehicle, once the client has had it in use for a reasonable length of time. Accepting a repair for a major fault is no bar to claiming a refund later if the repair turns out to be unsatisfactory.
11
For the first six months period after delivery it is for the dealer to prove that the vehicle is of satisfactory quality and was so at the time of the sale. After the first six months, it is for the client to provide evidence that the vehicle was defective when it was sold. An independent report may be able to establish the condition of the vehicle at the time it was sold, but can be expensive.