Dunelm Deliveries

[Vagus]

Anyone had any problems with them?
We ordered some curtains on line last Monday and were informed via the website they would be delivered at the latest today, via DHL.
On Friday we were told they’d been dispatched and were with DHL, who are saying they do not have them.
Reckon they’ll turn up? Not quite sure what to do now...

[emmie]

only ordered one item from them and it turned up unscathed when they said it would - get onto their customer service and see what they have to say.

[emmie]

get onto Dunelm, and request replacements, as you haven't received your order. see what they say,,

[pastafreak]

Until what time do they deliver? Are you able to track it at all?

[Mamyalynne]

Here are some recent reviews that mention delivery and range from zero to hero.

Hope it arrives.
https://uk.trustpilot.com/review/www.dunelm.com?aspects=delivery

[Buenchico]

Let's start with the legal position, which is absolutely clear: Your contract is with Dunelm, so it's their responsibilityto ensure that you get the product that you ordered. It wouldn't matter if, say, a massive fire at a DHL depot, destroying hundreds of thousands of packages, had made the national news headlines. Your claim for compensation (or for a replacement package) would still be against Dunelm, not against DHL. (Dunelm could then claim separately against DHL, as that was who their contract for delivery was with).

So, from a legal standpoint, it's definitely Dunelm that you should be hassling, not DHL.

However, if Dunelm hasn't already provide you with the tracking number for your parcel, it might still be worth demanding it from them. You can then enter it here, to see what shows up:
https://track.dhlparcel.co.uk

If the number comes up as 'not recognised', you can then clearly state to Dunelm that the system is showing that they never sent the package in the first place. However if, say, it shows that your parcel has been stuck in DHL's Chipping Sodbury depot for the past week, you can either pass that information to Dunelm and get them to find out why or, to try to get the matter resolved quicker, contact DHL directly yourself.

[Vagus]

Ok, so, hip hip hooray, just had a text from DHL to say parcel will be delivered within 48 hours from tomorrow!
We’d been tracking it but there were no updates, just DHL saying they didn’t have the parcel which Dunelm said had been dispatched.
Doesn’t inspire confidence really, but at least there’s been communication now so fingers crossed it should be with us by Thursday or Friday.
Thanks for all your helpful suggestions.

[Vagus]

An email early this morning said delivery would be tomorrow, they’d let us know a time slot.
Another email two hours later said delivery between half 9 and half 10 today. It arrived just after 10.
Not impressed with the communication from either source but the main thing is we have the curtains.

[emmie]

good stuff