Tesco Head Office

[Norfolk-Lass]

Does anyone have a current email address for Tesco Customer Services and for the Chairman please? I need to get some sense out of them as I found a bunch of keys this morning with a Tesco Card fob and the local store said it was a breach of Data Protection for Tesco to contact the owner and just shoved them in a drawer. The email address via Google is not recognised and I've emailed the Chairman as well but am not sure who the current Chairman is if it isn't Dave Lewis.

[Zacs-Master]

With things like that round here, people put a post of their local Facebook group for the area/town. I’m not sure Tesco’s chairman will be that interested.

[Norfolk-Lass]

I've done that but I am sure the Chairman will be interested as it is bad publicity for his stores if they don't follow sensible rules and help customers out. His PA will deal with it anyway.

[Zacs-Master]

Your email won’t even reach the chairman. He’ll have a PA to field such irrelevancies. How is it bad publicity, where has it been published?

[DTCwordfan]

Ask to see the store manager next time you are in the store. The other thing is that it is likely that the owner having realised they are missing their keys will come back in and ask services if they have had any retrieved.

[bednobs]

i would be horrified if a random tesco store employee could type my clubcard number into a database and get all my personal details.
were the keysin the tesco? if so the owner will contact the shop to say "has anyone handed keys in"

[237SJ]

I doubt the store would have access to the Club Card database so not a lot else they can do.

[youngmafbog]

Well yes there is.

All it needs is for HO to be informed of the FOB ID, then someone with access can contact the owner of the keys. Thedrop the keys off with Plod where the owner of the keys can pick them up.

Not difficult really and remains will within the rules of GDPR.

Unfortunately the DPA is used by many as an excuse not to bother. Bit like the HSA is misused.

[-SharonA-]

Put a message on your local Next Door saying keys found & handed in.

[Maydup]

The Chairman won’t be dealing with lost property. That’s why their contact details are not readily available.

The local store manager might be more interested in the lack of co-operation and as others have suggested, post on the local Facebook groups to help the owner locate their keys.

[Buenchico]

The Tesco chairman has got other things to worry about at the moment!
https://www.bbc.co.uk/news/business-65649851

[douglas9401]

Two trays of Pepsi Max for £12.00 on a Clubcard deal, he gets my vote.

[Hopkirk]

It is almost certainly true that Tesco staff cannot access contact details of Clubcard members. If they could, a rogue employee could sell the details on to scammers.

[jno]

that could never happen

https://www.theguardian.com/business/2021/oct/24/tesco-website-hit-by-hackers-leaving-thousands-of-customers-frustrated

[Tuvok]

Few years ago somebody found keys - can’t remember if it was in Tesco or elsewhere in the town, but they were reunited with the owner using the clubcard.

[bobbinwales]

I think it'll get sorted... the keys wont stay in the drawer forever. They may even have followed it uo and sorted it by now.
But maybe just let go and leave them to it... you done your bit, not your problem now. Yes they should of appeared more grateful but maybe they were busy at that moment or thought you wanted to hang around while they traced the owner

[fraser]

as someoneyouwork at tesco leave at customer sevices they will come and collect their keys,no drama but then this chatterbank, there more imoortant thingsin life!!!