On January 13th, I received the email below, from Virgin.
/// TO SAY A BIG THANKS FOR BEING WITH US, I, RICHARD BRANSON, WILL BE MORE THAN DOUBLING YOUR BROADBAND SPEED ///
/// But the big news is that over the next 18 months we will be upgrading more than 4 million customers. This includes you. So, soon you'll be enjoying faster broadband speeds. ///
But on January 14th, I received this email, from Virgin.
/// Oops! That last email, 100Mb Broadband Annoucement, was sent in error. ///
/// Please ignore this, and rest assured current Virgin Media Cable Broadband customers will be receiving some good news about your broadband in the next 2 weeks. We apologise for any inconvenience caused ///
Hi AOG,
Yes, I got the very same e-mails, really don't understand what they are doing. There was also mention of the cost being reduced, which was more of interest to me.
VM are rolling out the doubling of broadband speeds to all of their broadband customers throughout 2012 on a region-by-region basis. The top tier (preferential) customers were meant to be given the good news first however us plebs got the email in error. I am unlikely to see my upgrade until October.
Yes, I am an oops customer too and Mr Bolt tells me my upgrade will be between October this year and June 2013.
I wonder if I will still be a customer by then
They messed up but if you go on to the Virgin Media website enter your postcode they will tell you when and how they will update your speed. In Kent where I live they will double the speed from 10 to 20 from July 2012
July onwards for me, too.
Can't complain though - I started at the slowest of the slow when I first went on broadband- 256mb and have been upgraded in stages up to 10mb at no extra cost.
Dear old git. I hope this is not going to annoy you as well, but it was so interesting to read "What is going off?" when I would have said " What is going on?" Is this a regional variation?
>>>VHG - 20Mbps customers don't get double either. They will also increase to 60Mbps
Well the 20mbps customers could have upgraded for free to 30mbps about 6 months ago (as I did) and got a reducation in cost at the time (and a new Superhub as well).