Trouble Downloading The Sims 3: Island Paradise

[unicornXblood]

Trying to download the Sims 3: Island Paradise onto my laptop. Every time I insert the disk, a message appears, saying this:

Error Code: -5001 : 0xffffec75
Error Information:
>SetupNew\setup.cpp (221)
PAPP:
PVENDOR:Electronic Arts (http://www.TheSims3.com)
PGUID:DB21639E-FE55-432C-BCA2-0C5249E3F79E
$15.0.0.498
@Windows Vista Service Pack 0 (9200)
IE Version: 9.11.10240.16384

If ANYONE has a solution to this problem, please let me know. I thank anyone who can help me with this.

[1ozzy]

There is some information here concerning the problem.

http://0xerrors.org/error-code-0xffffec75.htm

[ToraToraTora]

too much stuff running, clear a load of junk out of your startup.