NTL customer service

[teddybon]

Has anyone any tips on how to communicate to these people? Mr TB spent a whole day being shunted from one department to another, is there anyone in charge?

[mifta]

OH MY GOD!!!!!!!!!!!!!
Please be calm and don't despair. However NTL customer service is appalling.
I am a modern professional woman, who is used to teaching adults various skills for a living. But I was reduced to tears by an "alledged" customer service person at NTL. I was spoken to like I was dirt, threatened with baliffs, for a bill of �18, which I didn't owe as I had stopped receiving their services (excuse the pun!) 3 months earlier and had actually overpaid by �70. I was taken seriously when I informed them I had forwarded my correspondance and bills from them to my solicitor (which was not true).
Don't deal with them unless you have to and cancel your agreement asap.

Sorry it's so negative.
Best of luck.

[stokeace]

im with ntl and its an expensive rip off i wish id never subscribed to them really whenever i have a problem you are right they treat you like rubbish im switching my service provider asap........................

[teddybon]

Thanks for your support, I'll let you know if NTL reply to the letter sent to the managing director (If the letter doesn't self- combust on the way) Second son needs link for college work and our broadband is not up to the job.

[jezmatron]

Here's somethin positive.. I thought they were okish.. apart from when they set my DD up wrong and I ended up with a couple of threatening letters.. but when I spoke to someone she was really helpful and wrote off all my charges etc.. so I was pleased.

[teddybon]

Guess what no reply to letter.......still waiting.

[teddybon]

A reply at last........they are going to look into the problem....(Don't they believe us?)

[teddybon]

Further update... an engineer rang following our letter to the MD...when we replied to the answermachine message mr.tb had to speak to a further SIX people to get an appointment.If anyone out there knows an NTL person of any rank can you tell them their firm is rubbish? we don't seem to speak the same language!