Technology - Printer Not Printing

[primula]

I have an HP Envy 5640 All-In-One Printer/Scanner - replaced original HP ink cartridges - not printing- Printer Status Report shows Black ink full - coloured cartridge NIL - I am using ac 0S High Sierra 10.31 - have tried everything on the HP web page - no help - can anyone tell me what to do? Thanks in advance to all who reply

primula

[davegosling]

"replaced original HP ink cartridges"

With what?

[primula]

Hi davegosling

I have just replaced the old original HP ink cartridges with new HP original ink cartridges - still not printing - still shows 'no ink' from the coloured cartridge - what else shoud I be doing?

primula

[Togo]

Have you tried taking out the colour cartridge and inspecting the contacts for damage or contamination? Perhaps even just taking it out and refitting it again would help. I am assuming that you have also replaced the colour cartridge.

[Everhelpful]

Are you sure you replaced Colour Cartridge as Printer will not print with one cartridge.?

[diddlydo]

Same thing happened to me (different HP printer) - I think HP have done something evil and stopped printer working after x number of prints with an "alien" cartridge. I gave up and bought new cheapo printer.

[knittynora]

May sound silly but have you removed the plastic seal on the colour cartridge?

[HansUrbancka]

Download and run the official HP Print & Scan Doctor.

https://support.hp.com/us-en/document/c03286146

Hans.