New Boiler Problems

[thelewisgang]

At the beginning of this year I decided to upgrade my combi boiler. It was finally fitted early January. When it came to commissioning/running through the final checks, it wouldn't work and the Gas Safe engineer tried many things before ringing the manufacturer. They were baffled, the whole thing appeared completely dead. It was arranged for the manufacturer to come to my home the following day. After fiddling for some time and going to his van for various boxed items, he got it working. When I enquired what the problem was, I was told a fuse had blown and there was moisture on the electrical contacts which were causing it not to work. This was a brand new and boxed boiler.
Things were fine for a few days but I then noticed the pressure kept dropping. I had online chats with the manufacturer over a few days and eventually they said they would again send out an engineer. The fault I was told was because the PRV was leaking and then they blamed it on a fault with the pressure vessel. Again things were fixed and it appeared to be working well. Now things have started to go pear-shaped again. Over the last couple of weeks I have had to re pressurise the boiler several times as it kept going down. All my radiators have been checked for air (when the heating was turned off). In 6+ years I have lived here I probably only had to re-pressurise my old boiler twice. I am obviously concerned that I have a duff boiler. Tonight I have taken this image and it clearly shows the bar pressure is only just above the red mark. Two weeks ago it was between 1.5 and 1.75. I contacted the manufacturer to express my disappointment but they have failed to reply although I initially got an acknowledgement that my message had been received.
What is my next move? The boiler is only just over 2 months old and already I have had 3 engineers out.

https://ibb.co/PMGWYJJ

[malagabob]

Sounds like the product is “ Not fit for Purpose “ so the manufacturers are liable to replace it with another or get a full refund plus.

[cleggie]

if they have attempted to repair 3 times then tell them you insist on a full replacement at their cost fitted.It is definately not fit for purpose and faulty.If you dont and just accept it keep being repaired it will get worse

[AuntPollyGrey]

From my experience once a dodgy boiler always a dodgy boiler. They have tried to fix it -now insist on a replacement, quoting the Consumer Rights Act regarding goods not fit for purpose:

"If you are outside the 30-day right to reject, you have to give the retailer one opportunity to repair or replace any goods or digital content which are of unsatisfactory quality, unfit for purpose or not as described. You can state your preference, but the retailer can normally choose whichever would be cheapest or easier for it to do.

​If the attempt at a repair or replacement is unsuccessful, you can then claim a refund or a replacement ."

[The Builder]

The initial electrical fault could be excused. (These things do happen.)
To have two further faults since January is just too much.

This may be unpleasant, but stand your ground and insist on either a complete refund, or substitution with a new boiler.

Don't forget that your legal beef is with the supplier/installer in the first place no matter what he says.
Also complain to the manufacturer. They have issued a warranty. It would show them in a very bad light to be involved in a mess like this.

[teacake44]

It appears by your OP that the manufacturers are already involved with this boiler as they have been out to it already. This tells me they must be happy with the installation, this in turn tells me there is a fault/faults with the boiler. Both supplier/ installer, and now manufacturer have failed to get this boiler running as it should. I would now start to reject under the consumer act, as stated in other posts, don't wait any longer.

[teacake44]

Just to add in your favor, you have given them nearly three months to correct the problems, so no trading standard office can say you haven't.

[bluemoon1]

There is a leak on the boiler somewhere, what I'd do is pressurise is to blow off point then isolate it from the system. Hopefully the leak would then be visible, if not and the pressure keeps dropping a new boiler would be required.

[thelewisgang]

thank you for all your helpful replies. I will be contacting the gas engineer I used plus the manufacturer in the next couple of days. Here's hoping I can get the darn thing replaced.

[TonyV]

thelewisgang you just been to be from pillow to post. What you need to do on Monday is contact the people you actually paid the cash to, it's their responsibility to give you a "fit for purpose" appliance and their responsibility to arrange a replacement.

[TonyV]

Did you arrange the installation?

[thelewisgang]

I contacted a few Gas Safe engineers for quotes. On the day it was fitted, he came with the boiler which was sealed on a box

[TonyV]

If you entered into a "supply and fit" contract, that's who you need to contact.

[AuntPollyGrey]

If thats the case then the person who supplied and fitted it is responsible for replacing it, if he had tried to repair it and failed.