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I had to change my lock when my bag was snatched from me and contained my address,but I have more a less a "virtual" landylady,don`t see her from one year`s end to an other,unless something goes wrong..even then she asks me to sort it and pass her the bill.As she has kept the rent very low,we do a lot to the house which she does not mind...have been in it for over 20 years now.
When she put double-glazing in and new doors 4 years back,she did not ask for a copy of the key.
By the way,my daughter`s door is just a normal yale lock ,which is very dodgy,needs changing,no way will her landlord do this.Some of the fencing panels in her back garden are down and the next door neighbour even offered to pay half but nothing doing.The landlord spends a lot of time in Thailand and is going back for another 6 months shortly.Surely he should put everything in order before then!!!