Boiler Parts Hard-Sell.....

jackthehat | 18:17 Tue 24th Nov 2020 | Property

24 Answers

I recently had a telephone call from the company which carries out our annual 'warranty' service.
They noted that we do not have a water-softener/limescale-reducer on our (4-year old) boiler.
Apparently, this part has to be fitted as part of ensuring that the Boiler complies with BS 7593......and *all* boilers now have to comply with this standard.

Naturally, I have to purchase their part and have their engineer fit it, anything else will invalidate our warranty.......and if we don't have it fitted, that portion of our warranty which covers the issues that fitting this part ought to prevent......they will not be covered.

Have any of you out there in AB-land run into this issue?

If so, how have you dealt with it?

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Barmaid

You need to read the terms of your warranty. I agree. This seems odd. The warranty should cover the item at the time the warranty was taken out.

But many companies make these claims on the phone and then deny it.

ladybirder

Brainiac it was about £2100/£2200 supply and fit. I had a bit of other work done at the same time so not exactly sure. A neighbour in my flats had the same boiler at the same time and his was £2100 but he had a different installer.