ChatterBank1 min ago
Refund for new glasses - can I get?
41 Answers
I recently ordered new glasses from a well-known chain of opticians ("who I should (or perhaps SHOULDN'T have gone to!") Story of my life - just been to collect them and I can't see in the distance at all - my old glasses are much better, I can see perfectly in them and only went to have new ones with an eye test as I've had mine for over 3 years and they are falling apart. The rules have changed since I last went so now you have to pay the whole cost upfront (£400) which I wasn't happy about doing but didn't know until I'd ordered them. I had an awful job to find any frames I liked as I like rimless ones and as they are not in fashion, they had hardly any choice. I now regret choosing the ones I did.
Do I have any rights at all for a total refund - the same as we have when buying other goods, clothes etc. Or have I just wasted £400 which i can't afford to do? I haven't tackled them about wanting a refund yet, I just told them the prescription was wrong and would be back to see the optician when he is free later this week. I want to know my rights as a customer first - can anyone please advise me, as I'm feeling so upset at the moment.
Do I have any rights at all for a total refund - the same as we have when buying other goods, clothes etc. Or have I just wasted £400 which i can't afford to do? I haven't tackled them about wanting a refund yet, I just told them the prescription was wrong and would be back to see the optician when he is free later this week. I want to know my rights as a customer first - can anyone please advise me, as I'm feeling so upset at the moment.
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For more on marking an answer as the "Best Answer", please visit our FAQ.Thanks hc - But what happens if I've just changed my mind about the frames, I really don't like them ....... ideally I would like to cancel my order completely and go elsewhere, I don't trust them, especially as the prescription is wrong too. My last pair were from a different optician, I only gave SS my custom to get the Over 60's discount.
But other shops allow you to change your mind - you can get clothes home and regret buying them and they are changed in every shop I know - why not with glasses? Thanks for the statement from SS website but I assume that refers to the prescription only........ I am so stupid and gullible I shouldn't have paid the whole cost, my friend has just told me that every other optician just ask for a small deposit - wish I'd have known that.
I had a similar problem with Specsavers .I chose some frames thinking they looked flash and modern and they put the lenses in etc ..
Now ..I'm very short sighted ,with astigmatism and opted for the whole shebang ,varifocal ,thin lenses coating etc but when I got them I couldn't focus properly with them .
The frames were too narrow for my field of vision .
My fault really although I did think that they ,being the experts ,could have said that perhaps the frames were not ideal for the prescription I needed
I took them back after persevering for about a fortnight and to be fair they did change themfor another frame but I had to pay even more ! .
I didn't have the nerve to ask for a refund as I chose them in the first place ,but felt that could have been more helpful in the choosing of the frames in first place too .
I don't go to Specsavers anymore .I find all the hard sell offputting .
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Now ..I'm very short sighted ,with astigmatism and opted for the whole shebang ,varifocal ,thin lenses coating etc but when I got them I couldn't focus properly with them .
The frames were too narrow for my field of vision .
My fault really although I did think that they ,being the experts ,could have said that perhaps the frames were not ideal for the prescription I needed
I took them back after persevering for about a fortnight and to be fair they did change themfor another frame but I had to pay even more ! .
I didn't have the nerve to ask for a refund as I chose them in the first place ,but felt that could have been more helpful in the choosing of the frames in first place too .
I don't go to Specsavers anymore .I find all the hard sell offputting .
.
tommy-h, I too have worn glasses all my life and cannot get the lenses anywhere for under £300 due to a very complex prescription.
Ann, some clothes shops accept clothes for full refunds if they haven't been worn and still have the tags.
They don't have to by law. But if you had a garment personalised in any way it would be different because they couldn't sell it to anyone else.
Ann, some clothes shops accept clothes for full refunds if they haven't been worn and still have the tags.
They don't have to by law. But if you had a garment personalised in any way it would be different because they couldn't sell it to anyone else.
ann...shops exchange things if you have just changed your mind, through goodwill alone - they dont have to at all!
you chose the glasses and they sold them to you - wheres the con?
they may change them, they may not, but you have no rights to demand it
they do however have to change the lens if they have put the wrong ones in
i buy all my lens from budgetspex online...the are a fraction of the price and work perfectly well...they are cheap enough to replace whenever and have as many pair as you like....you can even send them your old frames to be reglazed.
rimless are about £30...
you chose the glasses and they sold them to you - wheres the con?
they may change them, they may not, but you have no rights to demand it
they do however have to change the lens if they have put the wrong ones in
i buy all my lens from budgetspex online...the are a fraction of the price and work perfectly well...they are cheap enough to replace whenever and have as many pair as you like....you can even send them your old frames to be reglazed.
rimless are about £30...