No proof of Council Tax payment! Part 2

[jenten2]

Added to my previous question (below).

I have just found a letter (bill) for �918.21 that the Council are trying to charge me for a year that I wasnt actually living at my old address.  Surley if they can be wrong about that they can be wrong about the �800 they claim not to have received.  The question is....how do I prove them wrong and prove that I did pay the �800??

Thanks again.

[Mrs_Pegasus]

Oddly enough the payments taken and the actual office they are taken for in your case the Council tax do not necessarily use the same systems.  They obviously 'talk' to one another but someone taking your money would not be aware of you moving for example, they can only use the information on the screen in front of them.  If you notified the council you were moving then they should have generated a balance of your account and sent to your new address once the date became valid.  There has obviously been breakdown in comms somewhere and they have not received or actioned the information you sent them when you moved.  You will need to prove the date you moved i.e. letter from LL or house sale information and forward it to them.