Pumps are, unfortunately, rather more prone to failure than I feel is acceptable but at 12 months that should not be the problem. There should be a large screw head, possibly with a cap on it, smack in the middle of the "face" of the pump. Switch the heating off, undo the screw and ensure water comes out (i.e. "bleed" the pump) then, by hand or using something suitable, turn the screw a turn or two when engaged with the impeller. Often it is a case of pulling on the screw and you should feel that you are turning the impeller (see instructions for the pump which you should have from it being installed). Tighten the screw back in place and switch on - if you can't hear it running (they are often very silent) then place a finger or two on the body to sense the vibration (more likely to indicate running). If this does not work then try turning the impeller with the heating on - but beware of very hot water circulating and leaking out by the screw. The point is that sometimes sludge or other debris can get caught in the pump and cause it to seize. If this happens again soon (or repeatedly) then you should drain and flush the system to ensure the liquid is clean - introduce a good inhibitor into the system.