Defrosted Freezer - Aaaggghh!!

[Smowball]

I’ve just gone to get something out of the freezer , and everything has defrosted ! The plug is still on, and the green light is on the front, not the red warning light, but it’s warm inside and everything is ruined. Can’t believe it! Was fine yesterday. Haven’t had power cut. God all that food!!!

[murraymints]

thermostat gone ? insurance claim..and BIG dinner tomorrow !

[murraymints]

cook as much as you can and refreeze where poss

[Old_Geezer]

Anything cookable or has it gone too far ?
Commiserations.

[kvalidir]

If it's not been open since yesterday lots of things will be salvageable, we've had that happen it's infuriating :/

[Smowball]

I’m 99% sure I opened it yesterday morning but hubby said it wouldn’t have defrosted that quick with lid shut so confused now. Don’t think it’s even a year old.

[kvalidir]

Well even if it's defrosted you can cook the stuff and refreeze it cooked generally, that's what i've done with catastrophes

[Smowball]

Don’t want to kill anyone lol

[kvalidir]

You won't kill anyone because something ha been defrosted for 24 hours, that's how you ought to normally cook anyway for the most part x

[Smowball]

Just found the email order. Bought on 9th August last year

[murraymints]

within warranty for replacement !

[kvalidir]

Actually does your insurance cover freezer losses?

[Smowball]

Am not sure about insurance, I think it does. But how do I prove to shop that I didn’t turn it off??

[Smowball]

Never had this before

[kvalidir]

Well when they take the freezer away it will be faulty, you won't have to prove it it will be really apparent. Take photos of your defrosted food for the insurer and then put a claim in ( never been asked for photos but might as well act on the safe side). x

[Smowball]

Good advice, thankyou!

[Caran]

I've had the same thing happen three times Smow.
Firs time I got £250 back from insurers, nothing since.
Each time we have been on holiday so food unsalvagable. Now I put masking tape on fridge and freezer when we are way.

[Smowball]

Just spoke to insurers who say I have to provide food receipts for contents! Who keeps food receipts??