What Rights Do I Have If Any

[emmie]

I bought a sofa and chair back in March/April this year.
the sofa has developed two faults one being the sofa seat
cushion is coming away from the seam causing
a small tear and the other where some studs have come away
from the base of the sofa.

[emmie]

teacake that says they will supply one for a FEE.

[teacake44]

Need specsavers. :0)

[emmie]

its ok, so do i

[SlackAlice]

hc4361 post is the one to follow. Once you've put your 'foot down' and shown them you are prepared to follow the law they will become more compliant.

[Cloverjo]

Yes, hc has got it. They can’t wriggle out of that.

[emmie]

hc, we had a devil of a job, including taking off the front door, to get the sofa in. I don't want a new one just the repairs put right.

[SlackAlice]

Just add the cost of removing/replacing door into your claim. That'll focus there minds even more ☺☺☺

[emmie]

i have e mailed them to express my dissatisfaction with their response i will wait and see what they have to say.

[teacake44]

All the so called assessors I've come across as regards to a sofa problem, in the houses I've been in say the same thing. Wear and tear.

[emmie]

teacake it wasn't what i was expecting .
they made a promise weeks and weeks ago to send me another seat cushion, they reneged on their promise

[emmie]

i am the sole user by the way, no family here in London.

[hc4361]

It's the assessors job to minimise any possible claim - they are employed by the company and are not independent.

It cannot possibly be wear and tear after such a short time especially as they give a 15 year guarantee. Even the cheapest of sofas should not show signs of wear and tear within a year.

[teacake44]

SlackAlice. Its up to the customer to make sure the sofa will fit through the door, or make other arrangements. Not the retailer.

[HansUrbancka]

Trading Standards is normally a section of your Local Authority. So you should be able to find out from where your Local Council is now operating.

Did you receive a copy of the report from the 'Independent Assessor' who, in effect, was acting on behalf of the firm from whom you purchased the furniture.

I think it's an attempt by the firm to dodge out of a legal liability. Trading Standards should be able to advise you on the issue concerned and might even pursue matters on your behalf, without it costing you anything.

Hans.

[hc4361]

You are right, teacake, and emmie bore the cost/inconvenience when her sofa was delivered.
If it has to be removed because of a manufacturing defect then the company will have to bear the cost.

[hc4361]

Trading Standards investigate and prosecute firms acting illegally but don't get involved in an individual's claim, they simply refer them to CAB or the Citizens Advice Consumer Service.

[SlackAlice]

"You are right, teacake, and emmie bore the cost/inconvenience when her sofa was delivered.
If it has to be removed because of a manufacturing defect then the company will have to bear the cost. "
Exactly, gloves are off when neccessary ☺☺☺

[hc4361]

I have never lost a case, SlackAlice. I have helped many people with their claim and very rarely does it get to court and when it does we always win. Of course I make sure that the claim is sound to start with, can't stand blaggers on the take.

[emmie]

I'm just really disappointed they have responded the way they have. Will contact local authority Trading Standards.
if not Martin Lewis money expert.

[teacake44]

Shoddy goods seems to be the thing now, make it cheap, take your money and run.