Internet Connection Stopping Daily

[jubileejane]

My home internet now stops working on regular basis, and seems to be getting worse. Talktalk have checked the outside line and say no problems. I check everything inside the house - any ideas what else I can do?

[emmie]

tell talktalk that you aren't happy with their explanation, can they come to your home and check everything is working ok.

[emmie]

not sure they will but it's worth a try.

[riptide]

Is it daily that this is happening. I have the same problem at times but it is not consistent. I can go for a few weeks, then the router can cut out several times a day, once for 2 hours. Touch wood it is okay now. BT checked and said my line and broadband seemed fine. I have a very old router and they believed it could be that. As I am out of contract they will not give me a new one. Funny enough the lady next door who is with Virgin has been having problems as well. I would ask them to provide you with a new router which should be free under your contract. Watch it if you call them out, they may we’ll charge you.

[emmie]

try a new router and see if that helps.

[davebro]

My talktalk stopped working a couple of weeks ago. They ran a check & said it was a BT problem even though my landline was working OK.
Openreach came out & re-made some connections of the phone wires (outside) & it's been ok since. I wasn't charged but I was on a previous occasion when they checked the line & found no problem.
Think you may need a new router.

[davebro]

"Think you may need a new router."

Contact TT when it's down - they should be able to diagnose the fault.

[bhg481]

The difficulty identifying intermittent problems is catching the problem when you do the tests, so I have sympathy with engineers trying to locate such a problem.
Are you connecting using wi-fi or a cable directly to your computer? If wi-fi there could be some external interference affecting your connection.

[riptide]

You might have a point there bhg, I moved my router away from the tv and am having much better connection now.

[bhg481]

It could be worth trying to position your router higher up; we moved ours off the floor onto a table a few weeks ago and speeds improved.

[jubileejane]

Thanks everybody..it is wi fi that I use, so will ask Talk Talk for new router for starters.

[Khandro]

Have you tried disconnecting the router from the mains, leaving it for 1 minute before reconnecting it ?