Help With Emergency Electric - Ie Have No Electricity.

[Smowball]

Before I offer any false advice can anyone help??

Couple with v young child - both on benefits (him for mental health). Have electric meter, are with BULB, in housing association property. House is in remote area. Costing fortune to keep driving to nearest town every ime they need to top payment key up. Were on their emergency credit yesterday and realised benefits were going to be late due to bank holidays etc. Emergency credit ran out yesterday afternoon and they get NO money till tomorrow, so they are in a house with no electricity whatsoever. Someone has told them of a code where you ring your energy provider and simply ask for a FUEL VOUCHER. they then txt you a code which you take to your top up shop and they top you up £49 which you don’t have to pay back, and it is apparently a non advertised help. Even if true you still have to somehow get to the top up shop in the first place.
They are both in a bit of a state and don’t know what to do - even if they manage to get some money most of it is going on petrol to get to shops in first place!
Is there any other emergency help that can top their meter up remotely??
I just don’t know what to advise.
TIA.

[douglas9401]

This is almost word for word a thing on Facebook today.

[lankeela]

I am with Boost and can top up online. Can't help today but for future might be easier for them. Also I asked recently on here when pension payments would be made if due over BH and just checked to find mind has gone in today instead of Tuesday 4th.

[Smowball]

Ok Ive spoken to BULB and they said if they call their emergency number & explain situation they could possible send engineer to top meter up(never heard that before), but obviously they need to call them, and not me.

[douglas9401]

Paige Lomas is the name to search for on FB.

[Smowball]

Paige Lomas? Ok hang on….

[Smowball]

Douglas - yes that’s the ad I saw, but apparently you still have to be able to get to the shop with the code on your fone to show the shop. Don’t know if this scheme is even true tbh.

[bednobs]

i think someone is maybe having you on smow - benefits are paid early, not late if there is a BH as stated above. If it's a family member, then just put some money in their bank account and then they'll have the mney to top up in the normal manner

[douglas9401]

Aye, keep your purse closed and back away slowly.

[barry1010]

Did they get sorted, Snow?