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whenever I make tea, I kind of nasty brown film ends up coating the sides of my mug. this is embarrassing if I have visitors. Any idea what this is caused by? Is it the water or the kettle?
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Get one of these.
I'm not sure that bottled water will fix the problem as that can be hard, depending on its source. As far I know water filters only remove particles from water, not the dissolved chemicals which make the water hard but I've no experience of using one so I could be wrong.
I think naomi's suggestion of a teapot is the best option.