Faulty Goods

[sherrardk]

We have a double buggy which is not opening or closing properly. It is only six months old. What rights do we have under the Sale of Goods Act - can we demand a refund/direct replacement? Also, if we were to get a refund what can we do about the 'extras' we bought to go with this particular model (cosy toes and rain cover)?

[tazman566]

high there first off have you got the reciept to hand if so you can prove were you got it from. plus all things baught are covered by a 1 year guarentee, so with reciept you should by rights return to were you baught the buggy and ask for a replacement or if you would like it a refund. but if you havnt got the reciept which a lot of people dont keep them that long, you could go to the place were you bught it from but you have no actual rights without a reciept so its all up to the store as to weather they give you a replacement but they wont give you a refund thats for sure without reciept. as to the cosy toes and the raincover if there is nothing wrong with them you have no rights on getting a refund purely because they serve the perpose they were intended to do.

hope this helps from mark.

[lion heart]

I used to work in index catalogue shop and we had a few prams returned if its under 1 year they should replace it but they will probably give you the same model, Then you cover will start again you should get another year if its still not working right take it back and tell them you want a diffrent one.

[DavidUK]

There are several errors in the previous two replies. Go to http://www.dti.gov.uk/ccp/topics1/facts/salegoodsact.htm and you will see what your rights are.

The 1 year guarantee is irrelevent. You can make some kind of claim up to six years after buying something and, in fact, companies (Comet was one, I think) have lost court cases where they tried to deny responsibility after a year.

Also, if you claim during the first 6 months after purchase, it is up to the shop to prove it is NOT faulty. After that it is up to you to prove it IS faulty.

Finally, you don't have to have the receipt if there is some other way you can provide reasonable evidence of where you bought it.

[rosieo]

if you got it from mothercare they would have put a date sticker on the chasis so if you take it back they can see from this how old it is and sort the problem out for you. they are usually pretty good.